Delete your account
You can request deletion in the VisitTrinbago app or by contacting support if you cannot sign in.
Delete in the app
- Sign in to your VisitTrinbago account. If you are already signed in, sign out and sign back in so your sign-in is recent.
- Open the app’s account settings and choose Delete Account.
- Read the information about deletion and select Continue to Delete.
- Type DELETE and confirm. The app requires a sign-in from within the last 10 minutes.
Account deletion is permanent. Saved plans, favourites, visit activity, uploaded photos, points and achievements associated with the account are removed through the deletion process.
Request deletion by email
If you cannot use the app, email trinidadtourismlimited@gmail.com from the email address associated with your account. Use the subject VisitTrinbago account deletion and state that you want your account and associated app data deleted.
We may need to verify that you own the account before processing your request. Do not send your password, sign-in code or payment information.
What happens to your data
The deletion flow removes your authentication identity and associated VisitTrinbago account records, including saved favourites, itinerary items, visit records and uploaded profile and visit photos. Your points and achievements are lost.
A request may remain pending if an authentication or storage provider is unavailable. The app blocks account access while pending deletion is retried. Provider logs and backups may be subject to separate retention schedules; support can answer questions about your request.
Locally stored Ibis chat history can be cleared using the app’s chat controls. Account deletion does not delete a Google or Apple account, and removing the Google or Apple connection alone does not delete your VisitTrinbago account. For more details, see the privacy policy.